Shipping policy

Shipping Policy

Auntie Tee’s Empire

Last Updated: 7/12/26 

By placing an order with Auntie Tee’s Empire (“we,” “us,” or “our”), you agree to the terms outlined in this Shipping Policy.

Processing Time

All products sold by Auntie Tee’s Empire are custom made to order.

Standard processing time is 3–14 business days.

Processing times may vary due to customization details, order volume, material availability, or peak seasons.

Business days do not include weekends or holidays.

Processing time is separate from shipping transit time.

Shipping Methods & Delivery Estimates

We currently ship within the United States only, unless otherwise stated.

Shipping options and estimated delivery times are displayed at checkout.

Delivery estimates are provided by third-party carriers and are not guaranteed.

Auntie Tee’s Empire is not responsible for delays caused by shipping carriers, weather conditions, service interruptions, or other circumstances beyond our control.

Shipping Rates

Shipping costs are calculated at checkout based on package size, weight, destination, and selected shipping method.

All shipping charges are non-refundable, except as required by law.

Order Tracking

Once your order ships, a tracking number will be sent via email or notification.

Please allow up to 24 hours for tracking information to update.

Tracking details are managed by the shipping carrier.

Transfer of Risk & Ownership

Ownership and risk of loss pass to the customer once the order is handed over to the shipping carrier. Auntie Tee’s Empire is not responsible for lost, stolen, or delayed packages after shipment.

Incorrect Address & Undeliverable Packages

Customers are responsible for providing an accurate and complete shipping address at checkout.

Orders shipped to an incorrect or incomplete address are not eligible for refunds.

If an order is returned to us as undeliverable, the customer is responsible for all reshipping costs.

Auntie Tee’s Empire is not obligated to replace or refund orders lost due to address errors provided by the customer.

Lost, Stolen, or Delayed Packages

Once an order has shipped:

Auntie Tee’s Empire is not liable for lost, stolen, or delayed packages.

Customers must contact the shipping carrier directly to file claims for packages marked as delivered but not received.

We will provide tracking information upon request to assist with carrier claims.

Damaged Shipments

If an order arrives damaged:

Customers must notify us within 48 hours of delivery.

Clear photos of the damaged item(s) and packaging are required.

Failure to report damage within this timeframe may result in claim denial.

Resolutions are determined at the sole discretion of Auntie Tee’s Empire.

Customer-Provided Personal Items (Important Notice)

When a customer provides personal items for customization, engraving, printing, pressing, or any other service:

Auntie Tee’s Empire is not responsible for damage, defects, or loss to customer-supplied items during the production process.

Customization processes may involve heat, pressure, laser engraving, adhesives, or other techniques that carry inherent risks.

By submitting a personal item, the customer assumes all risk associated with the customization process.

No refunds, replacements, or compensation will be provided for damage to customer-owned items.

Customers are strongly advised not to submit irreplaceable or high-value items for customization.

Custom & Personalized Orders

Due to the custom nature of our products:

All sales are final once production has begun.

We do not accept returns, refunds, or exchanges for custom or personalized items unless the error is caused solely by Auntie Tee’s Empire.

Customers are responsible for reviewing all personalization details before submitting an order.

Limitation of Liability

To the fullest extent permitted by law, Auntie Tee’s Empire shall not be liable for indirect, incidental, special, or consequential damages related to shipping delays, carrier errors, or damage to customer-provided items.

Our total liability for any claim shall not exceed the amount paid for the specific service or product.

Policy Updates

Auntie Tee’s Empire reserves the right to modify this Shipping Policy at any time. Changes take effect immediately upon posting on the website.

Contact Information

For questions regarding shipping or this policy, please contact:

Auntie Tee’s Empire

Website: AuntieTeesEmpire.com

Email: Auntieteesempire@gmail.com